Shipping policy

Thank you for shopping with Samylocs Extensions. Please review our shipping information before placing your order.

Order Processing

Orders are typically processed within 2–5 business days before shipment.

Processing time is separate from shipping/transit time. Orders placed on weekends or holidays will begin processing on the next business day.

Custom or made-to-order loc extensions may require additional processing time. Any additional processing time will be stated in the product description.

Shipping & Delivery

Shipping rates and available delivery options are calculated at checkout based on your order and delivery address.

Estimated delivery times begin after your order has been processed and shipped.

Please note that delivery dates are estimates and are not guaranteed. Delays caused by the shipping carrier, severe weather, holidays, or other circumstances outside of our control may occur.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation with tracking information.

Please allow time for the carrier’s tracking system to update after receiving your tracking number.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Samylocs Extensions is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows a delay, please contact the carrier for additional information.

If your package is marked as delivered but you cannot locate it, please check around your property and with household members or neighbors before contacting the carrier.

We will assist with shipping issues whenever possible; however, Samylocs Extensions cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered to the address provided at checkout.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempt, or other customer-related delivery issue, additional shipping charges may apply to have the order shipped again.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 72 hours of delivery and provide clear photos of the product and packaging.

We will review the issue and work with you to provide an appropriate resolution.

International Shipping

If international shipping is available at checkout, customers are responsible for any applicable customs duties, import taxes, or fees charged by their country.

Customs processing may also cause additional delivery delays.